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Passenger RightsThe passenger is entitled to:
Passengers are entitled to receive information from the airline or travel agent about changes, delays, cancellations, anticipation of flights, so it is recommended to provide accurate contact details of both origin and destination at the time of booking. Also to receive relevant information in case of events outlined above when in the air terminal, as well as actions to deploy the airline and the compensation he is entitled to if they come. In cases of diversion of the flight, the passenger is entitled to be informed during the same, and the reasons and the procedure to be deployed to return to normal operation.: "AIRLINE OR INTERMEDIARIES ARE REQUIRED TO INFORM THE PASSENGER CAUSES OF DELAY, CHANGES, CANCELLATIONS, ANTICIPATING FLIGHT AND DIVERSIONS, AS WELL AS PROVIDING APPROPRIATE ATTENTION" Passengers are entitled to submit requests, complaints, complaints or suggestions to the airlines and authorities, and to receive explanations and solutions that may be due to the necessary opportunity.And obtain a refund of the ticket value in cases of withdrawal of the trip, when the fare conditions allow this option, with discounts that may apply. When purchasing your ticket, be sure to ask and be clear about the conditions of the fare. Also, is entitled to reimbursement for loss of ticket, in the event you choose this option. "PASSENGERS NOT PAY ANY EXCESS DEFICIENCIES DUE TO AIRLINES"
(Information taken from the guidance of the passenger of the Aeronautica Civil)
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Being treated with respect and courtesy and receive information in a clear, accurate and truthful during the application stage and acquisition reserve tickets on flights available (direct and / or offline), fare types and their conditions and restrictions, discriminating value of any additional tickets (VAT, taxes, surcharges authorized, etc..) restrictions on baggage, items that can not be transported.